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9 Janvier 2021
With Adobe Document Cloud — which includes the world's leading PDF and electronic signature solutions — you can turn manual document processes into efficient digital ones. Now your team can take quick action on documents, workflows, and tasks — across multiple screens and devices — anywhere, any time, and inside your favorite. Reader: Go to the Adobe Reader Downloads page and click Install Now. Refer the article Install Adobe Acrobat Reader DC Mac OS for detailed instructions. To install older versions of Reader, refer: Install an older version of Adobe Reader on Mac OS. Acrobat: Download Acrobat from the Acrobat downloads page. Click the installer to start the installation process.
You receive an error when trying to update Acrobat or Reader.
Installing Adobe Reader DC is a two-step process. First, you download the installation package, and then you install Reader from that package file. You don't have to remove the older version of Reader if you are installing Reader. For step-by-step installation instructions, see Install Adobe Acrobat Reader DC | Mac OS.
Acrobat Reader
Acrobat DC
Do one of the followings to reinstall your application:
This solution works best for error 1301 but can be used to troubleshoot other updater error conditions. For instructions, see Enabling and using the 'root' user in Mac OS X on the Apple website.
After enabling the root user account, log in to the root user account and retry updating Acrobat or Reader.
Installers for all supported products also appear on the product download pages (except for the full Acrobat). You can download and manually install these products as follows: Apple 64 bit support.

6. Click the installer to start the installation process.
The log file is a file generated and appended to at runtime with status, operational, and error information describing what the Updater is doing. This information helps diagnose runtime problems.
In the case of installation failures, check the updater log file to know the reason of failure.
Log location
Macintosh (Reader): ${HOME}/Library/Logs/Adobe/Adobe Acrobat Reader Updater.log
Macintosh (Acrobat):${HOME}/Library/Logs/Adobe/Adobe Acrobat DC Updater.log
Below is a list of few error codes and the suggested steps to try to resolve the errors.
| Error | Title | Solution |
|---|---|---|
| 1001-1099, 1100 | Cannot download update files. Please verify that you are connected to the Internet and check for updates again. | Try downloading Reader directly from this page. |
| 1101-1199, 1200 | Cannot save files to disk. Please check for updates again. | Check for permission issues. Run Disk Utility > Repair Permissions. |
| 1201-1299, 1300 | Your version of cannot be updated because the application contents have been changed. The update could not be applied because the application contents were modified since the original installation. Please reinstall and check for updates again. | A file has changed or is missing. Uninstall and reinstall the program. |
| 1301-1399, 1400 | Your version of cannot be updated at this time. Please check for updates again later. | Enable the root user account and check updating the application. |
| 1401-1499, 1500 | An error occurred. Please check for updates again later. | Restart the Mac and retry. |
| 1501-1899 | Updater will try again. | Restart the Mac and retry. |
For details on how to configure and troubleshoot the Updater, see the Acrobat-Reader Updater Guide.
